Last updated: 13 September 2026

Ficho Kili ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit fichokili.com or fichokili.co.tz, or otherwise interact with us (collectively, the "Site").

1. Who We Are

FICHO KILI LIMITED

Bomang'ombe / Sanya Juu Road, Masama Kusini WardHai District, Kilimanjaro RegionMoshi, 25309, Tanzania

TIN: 204-556-733

Email: hello@fichokili.com
Phone: +255 65 187 2727

2. Information We Collect

We may collect the following types of information when you use our Site:

• Contact and booking information you provide directly, such as your name, email address, phone number (including WhatsApp), nationality, and travel dates, when you submit an inquiry or booking request
• Trip-related details you share with us to plan your Kilimanjaro trek or tour, such as fitness level, dietary requirements, or emergency contact information
• Technical information collected automatically when you browse the Site, such as your IP address, browser type, device type, and pages visited, typically gathered through cookies or similar technologies (see Section 6)
• Communication records, including emails, messages, or call notes, when you contact us directly

We do not knowingly collect sensitive personal information (such as health details) unless you voluntarily provide it as part of planning a trek (e.g. disclosing a medical condition relevant to high-altitude trekking), in which case it is used solely to support your safety during the trip.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes for tours and treks
• Process and manage bookings, including communicating with local operators and guides as needed to deliver your trip
• Send booking confirmations, itineraries, and trip-related updates
• Improve our Site, services, and customer experience
• Comply with legal, safety, or regulatory obligations
  
  

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

4. Sharing Your Information

We may share your information with:

• Local partners and service providers directly involved in delivering your trek or tour (e.g. partner operators and local guides), only to the extent necessary to arrange and deliver your trip
• Service providers who support our operations, such as our website host or email provider, under obligations to protect your data
• Authorities, where required by Tanzanian law or to protect the safety of a traveler in an emergency

We do not share your information with third parties for their own independent marketing purposes.

5. Data Storage and Hosting

Our website is hosted by Habari Node PLC, based in Arusha, Tanzania. Data submitted through our Site is stored on servers managed by our hosting provider and, where applicable, in our own booking and communication records.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including any applicable legal, accounting, or safety record-keeping requirements.

6. Cookies

Our Site may use cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use the Site, to help us improve it
• Support basic site functionality

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

7. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to any legal or safety-related retention requirements (e.g. records needed for emergency purposes)
• Withdraw consent for optional communications, such as marketing updates, at any time

To exercise any of these rights, contact us at hello@fichokili.com.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site and services are intended for adults planning travel. We do not knowingly collect personal information from children without the involvement of a parent or guardian as part of a family booking.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: hello@fichokili.com
Phone: +255 65 187 2727